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USEFUL ADDRESSES AND CONTACTS For information regarding your Barclays Pension: epa.towerswatson.com/accounts/barclays/ This site offers a range of information and also contains an Obituaries section which is updated each day. For queries relating to Bank pensions e.g. pension payments, change of address/circumstances, death notifications, expression of wish form and connection magazine, contact:- The Barclays Bank UK Retirement Fund Sunderland SR43 4JU Tel: 01737 227567 email: barclaysteam@wtwco.com **** Barclays Welfare For queries regarding club funding grants, club membership and welfare events, contact:- The Barclays Bank UK Retirement Fund Sunderland SR43 4JU email: barclayswelfare@wtwco.com Any correspondence in respect of Welfare or the Pensioners' Clubs should be sent by email and not by post. **** Barclays UK Personal Banking Pensioner Helpline A dedicated and exclusive service for retired employees, enabling you to provide feedback on your Barclays customer experiences. email: ukrbpensionerfeedback@barclays.com Tel: 020 7116 7664 The helpline can also be used as an escalation point for UK Retail Banking queries or complaints, which you have been unsuccessful in receiving a resolution for through normal channels. **** Martins Bank website – some members who once worked in Martins may be interested in visiting this site which contains a great deal of nostalgic information. **** Connection magazine – a magazine for retired Barclays colleagues, published twice a year: Tel: 01924 203935 email: connection@ajg.com **** ZEDRA UK Trusts
Advice and information on trusts and estates administered by Barclays. These services used to be provided by Barclays Trust Company but are now provided by ZEDRA Trust Company (UK) Ltd. Power of Attorney, trustee services and probate services (including estate adminstration and executorship): email: uktrustsmailbox@zedra.com **** Barclays Matched Fundraising Schemes (£ for £ Matched Fundraising) Tel: 0207 116 4451 https://barclays.givingforce.com
email: community.investment@barclays.com ****
Barclays Payroll Giving
(A tax-efficient way of giving regularly to your favourite charity).
Tel: 0207 116 4451
https://barclays.givingforce.com
email: community.investment@barclays.com
**** Barclays Directory - for Barclays Contact Details visit the Barclays website for a list of telephone numbers at: www.barclays.co.uk (click on "Contact us" and then "Find the right number to call") **** Barclays Branches (for locations, phone numbers, opening hours and disability access information) Tel: 0800 400 100 (select option 3) **** Barclays Cardholder Protection (for information & to register) Tel: 0844 848 2916 (to report lost or stolen cards - existing customers) Tel: 01604 230 230 (lines are open 24 hours) **** Barclays Fraud (if you believe your bank account has been fraudulently used) Tel: 0345 050 4585 (for non-card fraud transactions) 0345 945 4545 (for new debit card fraud)
0844 811 9111 (for new Barclaycard fraud)
**** Barclays Smart Investor (formerly Barclays Stockbrokers) (for stocks, shares, etc.) Tel: 0800 279 3667 or 0141 352 3919 **** Barclays Group Archives Dallimore Road Wythenshawe Manchester M23 9JA Tel: 0161 946 0226 email: Maria.sienkiewicz@barclays.com **** The Bank Workers' Charity Offers free, independent and confidential information, advice, services and financial support on wellbeing, money and home matters. email: help@bwcharity.org.uk
Tel: 0800 0234 834
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